Terms of Use
1. Introduction
1.1 This agreement applies as between you, the User of this Web Site and Two Goats Soap, the owner(s) of this Web Site. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site.
1.2 By using or accessing Our Website, You agree to be legally bound by these Terms and Conditions as they apply to Your use of or access to Our Website.
1.3 If You do not wish to be bound by these Terms then please refrain from using Our Website.
1.4 No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
2. Age Restrictions
Persons under the age of 18 should use this Web Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions also apply to customers buying Goods in the course of business.
4. Information about Us
4.1 We are “Two Goats Soap”, based at Ballyreagh, Clough, Ballymena, Co Antrim, Northern Ireland, BT44 9QN(“We”/“Us”/”Our”).
4.2 If You have any questions, complaints or comments on this Website then You may contact Us on info@twogoatssoap.co.uk or by post to Two Goats Soap, 32 Ballyreagh Road, Clough, Ballymena, Co Antrim, Northern Ireland. BT44 9QN.
5. Buying Products on our Website
5.1 To order a product You will need to follow the ordering procedures set out on the relevant order page.
5.2 Details of the prices for the products, and the procedures for payment and delivery are displayed on or through Our Website. The price of any product is the price in force at the date and time of Your order. The price of any product excludes any delivery charge. We are entitled to make adjustments to the Price to take account of the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.
5.3 You undertake that all details You provide to Us for the purpose of purchasing goods which may be offered by Us on Our Website will be correct, that the credit or debit card, or any electronic cash, which You use is Your own and that there are sufficient funds or credit facilities to cover the cost of any goods. We reserve the right to obtain validation of Your credit or debit card details from Your card issuer before providing You with any goods.
5.4. Discount codes and offers cannot be redeemed on gift vouchers, sale or promotional items.
5.5 From time to time we will make promotional codes available. Only one code may be used per transaction. We will alert You to additional specific terms which apply to such promotional codes at the relevant time.
5.6 Payments are processed by Stripe Payment Processing Services for Two Goats Soap on www.twogoatssoap.co.uk and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the 'Stripe Services Agreement'). By agreeing to these terms or continuing to operate as a customer on twogoatssoap.co.uk, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Us enabling payment processing services through Stripe, you agree to provide Us accurate and complete information about you and you authorise Us to share it and transaction information related to your use of the payment processing services provided by Stripe.
5.7 We are entitled to refuse any order placed by You. If Your order is accepted, We will confirm acceptance to You by online electronic means ('Confirmation') to the e-mail address You have given Us on ordering. The order will then be fulfilled by the date set out in the Confirmation.
6. International Customers
6.1 If Goods are being ordered from outside Two Goats Soap country of residence, Northern Ireland, import duties and taxes may be incurred once your Goods reach their destination. Two Goats Soap is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.
6.2 As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Two Goats Soap cannot guarantee that the packaging of your Goods will be free of signs of tampering.
7. Reselling of products
7.1 Please note that all products available on Our Website are for personal use only. You may not sell or resell any of the products.
7.2 We reserve the right to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms.
8. Returns Policy
Two Goats Soap aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
8.1 If any Goods you have purchased have faults when they are delivered to you, you should contact Two Goats Soap at info@twogoatssoap.co.uk as soon as possible and arrange return within 30 days. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
8.2 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Two Goats Soap at info@twogoatssoap.co.uk as soon as possible and return within 30 days. Two Goats Soap is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
8.3 You have 14 days to return a product if you change your mind. It is your statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 days after the Goods have been delivered. If you change your mind about the goods within this period, please contact Two Goats Soap to exercise your right to cancel before the cancellation period has expired. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Two Goats Soap. You are responsible for paying shipment costs if Goods are returned for this reason. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
9. Information you provide
9.1 The following applies to any information You provide to us, for example during any registration or ordering process:
• You authorise us to use, store or otherwise process any personal information which relates to and identifies You, including but not limited to Your name and address, to the extent reasonably necessary to provide the services which are available through Our Website by Us or our sub-contractors. If You obtain or choose to buy products through Our Website then We may collect information about Your buying behaviour and if You send Us personal correspondence such as e-mails or letters then We may collect this information into a file specific to You. All such information collected by Us shall be referred to in these Terms as “Personal Information”;
•You must ensure that the Personal Information You provide is accurate and complete and that all ordering or registration details (where applicable) contain Your correct name, address and other requested details.
9.2 You must read Our Privacy Policy which contains important information about the use of Your Personal Information and other information regarding Your Privacy
9.3 If You would like to review or modify any part of Your Personal Information then You should e-mail Us at info@twogoatssoap.co.uk
10. Applicability of Online Materials
10.1 Personal Use
Unless otherwise stated, text on our website is presented solely for your private, personal and non-commercial use.
10.2 Exclusion of Warranties
We make no warranties, express or implied that making the products available in any particular jurisdiction outside Northern Ireland is permitted under any applicable non-Northern Ireland laws or regulations. Accordingly, if making the products or any part available in Your jurisdiction or to You (by reason of nationality, residence or otherwise) is prohibited, those products are not offered for sale to You. You accept that if you are resident outside Northern Ireland, You must satisfy yourself that You are lawfully able to purchase the products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the products by persons in jurisdictions outside Northern Ireland or who are nominees of or trustees for citizens, residents or nationals of other countries.
11. Copyright
11.1 Your use of Our Website and its contents grants no rights to You in relation to Our intellectual property rights including, without limitation, trade marks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in Our Website and its contents.
11.2 You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Website or the computer codes of elements comprising the Website other than for Your own personal use. Subject to the above, You may download insubstantial excerpts of this content to Your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.
11.3 Any use other than that permitted above may only be undertaken with Our prior express authorisation.
11.4 By submitting information, text, photos, graphics or other content to Us via Our Website, You grant Us a right to use such materials at Our own discretion including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from Our Website.
12. Linking
12.1 You may establish links to the Website provided:
•You link only to the home page of the Website;
•You give us notice of such link by sending an e-mail message to us at info@twogoatssoap.co.uk and
•You immediately stop providing links to the Website if notified by Us.
12.2 We make no representations whatsoever about any other websites which You may access through Our Website or which may link to Our Website. These links are provided for Your ease of reference and convenience only. When You access any other website it is independent from Us. We have no control over the content or availability of that website. In addition, a link to any other site does not mean that We endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. You agree that You will not involve Us in any dispute between You and the third party. Any concerns regarding any external link should be directed to its website administrator or web master.
13. Your Use of the Website
13.1 You agree that in using Our Website You will not:
•use Our Website in any way that may lead to the encouragement, procurement or carrying out of any criminal activity;
•use Our Website in any way that interrupts, damages, impairs or renders the Website less efficient;
•use Our Website for any purpose other than Your personal use;
•email, transmit or otherwise disseminate any content which is defamatory, obscene, in breach of copyright, vulgar or indecent or may have the effect of being harassing; threatening, abusive or hateful or that otherwise degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;
•advertise or promote third party or Your own products or services including by way of the distribution of ‘spam’ email;
•transfer files that contain viruses, trojans or other harmful programs; or
•access or attempt to access the accounts of other users or to penetrate or attempt to penetrate Our Website security measures.
13.2 We reserve the right to suspend, restrict or terminate Your access to Our Website at any time without notice at Our discretion if we have reasonable grounds to believe You have breached any of the restrictions above.
13.3 You confirm that:
•You will comply with the restrictions on Your use of the Website as set out in these Terms; and
•in relation to any material submitted to or posted on the Website You have the right to do so and have obtained all necessary licences and or approvals.
13.4 You agree to compensate Us from any claim or damages (including any legal fees in relation to such claim or damages) made by a third party in respect of any matter in relation to or arising from Your use of Our Website including any breach or suspected breach of these Terms or Your violation of any law or the rights of a third party.
14. Availability of our Website
14.1 We will try to make Our Website available but cannot guarantee that Our Website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.
14.2 Access to Our Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond Our control.
15. Liability
15.1 Our liability in tort, contract, negligence, pre-contract or other representations or otherwise arising out of or in connection with these Terms shall be limited in aggregate to the net payment to Us from You for the product concerned.
15.2 All content and services on Our Website are provided on an 'as is' and 'as available' basis. We do not make any representation or give any warranty (whether express or implied) in respect of Our Website or its content, including, without limitation, any advice given (on a personal or general basis) and statements made by advertisers on or via the Website. No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind. Nothing in these Terms shall restrict Your statutory rights (including Your rights to receive a reasonable standard of service).
15.3 We do not accept liability for damage to Your computer system or loss of data that results from Your use of the Website. We do not guarantee or warrant that any material available for downloading from Our Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy Your particular requirements for the accuracy of data input and output. You are responsible for ensuring that Your computer system meets all relevant technical specifications necessary to use Our Website and is compatible with Our Website.
16. General
16.1 Alterations
We may alter these Terms from time to time and post the new version on Our Website, following which all use of Our Website will be governed by that version. You will be deemed to have accepted any such changes by Your use of Our Website from such time. You must check the terms and conditions on Our Website regularly.
16.2 Illegality
If any provision of these Terms is found by a court or regulator to be illegal, unlawful, invalid or unenforceable the other provisions shall continue to apply.
16.3 Jurdistiction
In the event of any dispute between You and Us concerning these Terms, relevant Northern Irish, UK and European law will apply. If You wish to take court proceedings against Us You must do so within Northern Ireland. If You are buying Our products from anywhere outside Northern Ireland this does not deprive You of the protection afforded to You by virtue of local laws in that territory.
16.4 Causes Beyond Control
Neither you nor Two Goats Soap will be held liable for any failure to perform any obligation to the other due to causes beyond Your or Our respective reasonable control.
16.5 No Waiver
If you breach these Terms and We take no action against You, We will still be entitled to use Our rights and remedies in any other situation where You breach these Terms.
17. Notices
All notices shall be given:
• to Us via e-mail at info@twogoatssoap.co.uk ; or
•to You at either the e-mail or postal address you provide during any ordering process.
Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 10 days after the date of posting.
18. Replacement
These Terms replace all other terms and conditions previously applicable to the use of Our Website.